“Growth is great, until it’s not. When operational drag has your team drowning in tickets and you’re trapped in the day-to-day, it’s time for a change. We’re here to fix the processes so you can get back to building the business.”
~Jason Romer
Fractional COO | CTO | CIO
Your MSP is growing, but are your processes and strategy keeping pace? Our Fractional Executive services are designed for MSP owners looking to scale effectively. As your part-time COO, we jump in to untangle your operations, streamline your service delivery, and make sure your financial model is actually making you money. As your CTO/CIO, we help you stop guessing. We’ll build a smart, scalable tech stack, vet new technologies, and create a technical vision that keeps you ahead of the competition.
Managed Services and Project Delivery
Move from reactive support to a high-margin service model. We help you structure and price your Managed Services offerings to maximize Monthly Recurring Revenue (MRR) and client retention. We’ll also help you lock down your Project Delivery. We build frameworks that help your team scope, manage, and execute projects profitably – all while shutting down the scope creep that kills your margins.
Healthcare IT (HIT)
Serving the healthcare vertical is profitable but fraught with risk. Our Healthcare IT Advisory equips your MSP with expertise to confidently manage medical clients. We guide on building a HIPAA-compliant service offering, navigating BAAs, and understanding the specific technical needs of EHR/EMR systems, turning compliance into your competitive advantage.
AI and Hyper-Automation
Stop letting your competition lead the conversation on AI. We guide you on integrating AI and Hyper-Automation into your own operations to slash ticket times and reduce technician overhead. More importantly, we help you package these capabilities into a compelling, high-value service line you can sell to your clients, creating a powerful new revenue stream and a significant market differentiator.
Technical Stack and Workflow Strategy
Your MSP lives and dies by its toolset. If your PSA, RMM, and docs platform don’t talk to each other, you’re just creating more work. We’re experts at optimizing your entire stack, building automated workflows that stop the swivel-chair madness.
Client Agreement Refinement
Are your agreements protecting your bottom line? We conduct a deep dive into your Master Service Agreements (MSAs) and Statements of Work (SOWs) to eliminate ambiguity and close loopholes. Our process ensures you are compensated for all the work you do, clearly defines scope, and sets a foundation of trust and transparency with your clients.
Vendor Management
Your vendors should be partners, not just line items on your P&L. We provide strategic Vendor Management advisory to help you negotiate better pricing, consolidate your stack to reduce COGS, and fully leverage partner program benefits and MDF. We ensure your vendor relationships are actively contributing to your profitability and technical strategy.
Werdland Advisory Services 